Refund policy

We couldn't deliver your eSIM

Your eSIM usually arrives within a few minutes, and within 24 hours at the latest. If we can't deliver it, we'll email you and refund you in full.

You changed your mind

You can get a full refund within 14 days of purchase, as long as the eSIM hasn't been installed on any device. Email us at hello@impumba.com from the address you used at checkout.

Once the eSIM is installed, the plan counts as delivered, and we can't refund it for a change of mind.

Your phone isn't compatible

If your phone doesn't support eSIM or is locked to an operator, and you haven't installed the eSIM, ask within 14 days and we'll refund you in full.

It doesn't work

If your eSIM is installed but won't connect in a covered country, email us at hello@impumba.com. We'll work with you to fix it first (most problems are a setting, like data roaming). If it's caused by us or our network partners and we can't fix it, we'll refund you in full.

How refunds are paid

Refunds go back to the card you paid with. Banks usually take 5 to 10 working days to show them.